Welcome to Brass Enclave! We specialize in offering premium brass home decor products to customers worldwide. To ensure a seamless shopping experience, we’ve outlined our international shipping and delivery process in detail. Whether you’re decorating your space or gifting someone special, rest assured your purchase will arrive with care and precision.
International Shipping Information
Shipping Providers We collaborate with trusted international courier partners to deliver your orders securely and on time. Our partners are known for their global reach and reliability.
Delivery Timeframes
Standard International Shipping: Delivery within 15-17 business days.
Express International Shipping: Delivery within 10-12 business days.
Please note: Delivery times may vary depending on your location, customs clearance, and other factors outside our control.
Customs and Import Duties
All international shipments may be subject to customs and import duties. These charges are determined by your country’s regulations and are the responsibility of the recipient.
Brass Enclave is not responsible for any customs delays or additional charges. We recommend checking your country’s import policies prior to placing an order.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email.
You can use this number to monitor your shipment’s progress through our courier partner’s website.
Delivery Areas
We ship to most countries worldwide. If we are unable to deliver to your location, you will be notified during checkout.
Shipping Costs
Standard Shipping Costs
Shipping fees are calculated at checkout based on the package weight, dimensions, and destination.
Express Shipping Costs
Additional charges apply for expedited delivery. Fees are displayed during the checkout process.
Free Shipping
Enjoy free standard shipping on all orders above $350.
Order Processing
Order Confirmation
After placing an order, you’ll receive a confirmation email with your order details.
Processing Time
Orders are processed within 2-3 business days after payment confirmation.
During peak seasons or holidays, processing times may be slightly longer.
Packaging
Each item is carefully inspected and securely packaged to prevent damage during transit.
We use eco-friendly materials whenever possible.
Delivery Issues
Address Accuracy
Please ensure your shipping address is accurate and complete. Brass Enclave is not responsible for delays or losses caused by incorrect address information.
Delivery Delays
While we strive to meet delivery timeframes, unexpected delays may occur due to customs, weather conditions, or carrier issues. We appreciate your patience in such cases.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our customer service team within **10-12** **days** of the expected delivery date.
Provide photos of the damaged item and packaging to help us resolve the issue promptly.
Undeliverable Packages
If a package is returned to us as undeliverable, we’ll contact you to arrange re-delivery. Additional shipping charges may apply.
Contact Information
For any shipping-related questions or concerns, feel free to reach out to us:
Phone: +91 6350475534 (Mon-Fri, 9:00 AM – 8:00 PM GMT)
WhatsApp Help:+91 6350475534
Policy Updates
We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.
Conclusion
At Brass Enclave, we aim to provide an exceptional shopping and delivery experience. Your satisfaction is our top priority, and we’re here to assist you every step of the way. Thank you for choosing Brass Enclave for your home decor needs!
