At Brass Enclave, your satisfaction is our priority! If something isn’t quite right with your purchase, don’t worry—we’re here to make it right. Read on for all the details about our hassle-free refund, return, and exchange process.
FAQs: Returns, Refunds, and Exchanges
How Do I Return an Item?
Returning an item is easy! Just follow these steps:
Enter your order number and email address to start the return process.
Follow the instructions to select the items you wish to return.
Once approved, you’ll get a confirmation email with all the details.
Before handing over the product to the courier, take a clear photo of the item as proof of its condition.
What Items Are Eligible for Return?
You can return items if they meet these conditions:
Returned within 15 days of delivery.
In unused, original condition with all tags and packaging intact.
What Items Cannot Be Returned or Refunded?
The following items are non-returnable:
Custom or personalized products.
Gift cards.
Sale or clearance items.
What If My Item Arrives Damaged?
Oh no! If your item is damaged or defective, let us know within 7 days of delivery.
Contact us immediately with detailed information and clear photos of the damage.
We’ll resolve the issue promptly with a replacement or refund.
Can I Exchange My Item?
Yes, we offer exchanges for:
Different sizes or colors.
Eligible alternative products.
To Exchange:
Indicate your exchange preference when submitting your return request.
We’ll hold your new item and ship it once we receive your returned product.
How Are Refunds Processed?
Refunds will be issued as follows:
Credited back to your original payment method.
Shipping fees are non-refundable.
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
How Do I Ship the Return Items?
Securely package the items to avoid damage during transit.
Follow the shipping instructions provided in your confirmation email.
Retain the tracking number for reference.
When Will I Receive My Refund?
Once your returned items are inspected and approved, your refund will be processed within 10-15 business days. The amount will be credited back to your original payment method.
Still Have Questions?
We’re here to help! If you have any questions not covered in this policy, feel free to reach out via our Contact Us page.
Thank You for Choosing Brass Enclave! We’re committed to providing exceptional service and making sure you love your shopping experience with us. 😊
